I- ROOMS DIVISION DEPARTMENT.    

I-1-Rooms Division Manager.         
I-1-a- Planning of the working hours.
I-1-b-Continous Service Improvement (CSI) 
I-1-c-Control of Incidents      

I-2- Initial Organization
I-2-1- Generalities. Operative System of the Front Office.
I-2-1-1-Room Key Management - Configuration of the Magnetic Keys.
I-2-1-2-PMS – Property Management Systems.
I-2-1-2-a-General Configuration of the Operative Systems.
I-2-1-2-b- Configuration of the types of rooms.       
I-2-1-2-c-Configuration of the Room Numbers.
I-2-1-2-d-Configuration of the types of fictitious rooms. Posting Master (PM).       
I-2-1-2-e-Configuration of the Specific Characteristics of the Rooms.         
I-2-2-2-f-Configuration of the Profiles.         
I-2-1-2-g-Configuration of the Reservations.
I-2-1-2-h-Guest, agency and company Profiles.        
I-2-1-2-i- Accesibility to the Operative System.        

I-3-Telephone Area. 

I-4- Reservation Area.         
I-4-1-Security Reservations.  
I-4-2-Guaranteed Reservations.         
I-4-3-No Show.          
I-4-4-Cancellations.   
I-4-5-Up Grade.         
I-4-6-Availability of Rooms. 
I-4-7-Individual Reservations.           
I-4-8- Reservations of Groups.          
I-4-9-Operative Organization.
I-4-10- International Integrated Systems of Reservations.     

I-5-Front Office Area.          
I-5-1-Operation of the Area.  
I-5-2-Assigement of Rooms and Check In.   
I.5-3- Room Move.    
I-5-4-Messages to the Guests.
I-5-5- Early Check In and Late Check Out.
I-5-6- Payments, Check Out, Turnovers and Cash.   
I-5-6-1-Payments       
I-5-6-1-a-Account Cancellations Types.        
I-5-6-1-b-Payment Directions.           
I-5-6-1-c-Terms of Payment. 
I-5-6-2-Check Out.
I-5-6-2-1- PM control and closing (Posting Masters).
I-5-6-3-Cash.  
I-5-7-Control of Room Discrepancies.          
I-5-8-Operation of Groups.    
I-5-9-Night Audit.      
I-5-10- Manual Operative System.     
I-5-11- Wake Up Calls –Wake up Services.  
I-5-12-Services of Excursions.          

I-6- Bell Boys, Porters and Garage Attendants Areas.      
I-6-1-Bell Boys Area. 
I-6-1-a-Control of mails.        
I-6-1-b-Organization before the arrival of groups.    
I-6-2-Porter.   
I-6-3-Garage attendant.          

I-7-Guest Relations.  

I-8-Guests Services.  

I-9-Security.  

I-10- Housekeeping Area.    
I-10-1-Housekeeper.  
I-10-1-1- Human Resources. Organization    
I-10-1-2-Housekeeper’s Common working schedule            
I-10-1-3-Cleanliness  
I-10-1-4- Organization of the Rooms daily Cleanliness        
I-10-1-4-a- Chambermaid Service     
I-10-1-4-b- Valet Service.      
I-10-1-4-c- Cleanliness Service of a Room   
I-10-1-4-d- Cleanliness Service of a Bathroom         
I-10-1-4-e- Preparation of the Report of the Room Chambermaids. 
I-10-1-4-f- Preparation of the Report of the Afternoon Shift Chambermaids to Turn Down.          
I-10-1-4-g- Discrepancies.     
I-10-1-4-h-Inspection of Rooms.       
I-10-1-4-i-Blockade of Floor/Room. 
I-10-1-4-j-Maintenance Tasks.          
I-10-1-5- Rooms Deep Cleaning Planning.    
I-10-1-6- Room Annual Cleaning Tasks Planning.    
I-10-1-7-Cleanliness of Public Areas.
I-10-1-8- Cleaning of the Service Areas.       
I-10-1-9-Cleaning Products.   
I-10-1-10-Floor Offices.        
I-10-2-Linen Area.    
I-10-2-1-Organization of Uniforms.  
I-10-2-1-a-Organization of the Handing over of uniforms.   
I-10-2-1-b-Identification of Uniforms.
I-10-2-1-c-Dialy handing over of uniforms.  
I-10-2-1-d- Dry-cleaner’s Production.           
I-10-2-2-Linen.          
I-10-2-3- Stock List.   
I-10-3-Lost & Found.           

I-11-Minibars.           
1-11-1-Control of items         
1-11-2-Consumption charges.
1-11-3-Restock of Office Stocks.      

1-12-Production control and Costs. 
1-12-1-HR cost control.         
1-12-2-Cost Control of Cleaning Products and Elements.     
1-12-3-Cost Control in Rooms Equipments.  
1-12-4-Linen Cost Control.    

I-13-Kids Club.         
I-13-1-Children Registration. 
I-13-2-Activities.        

1-14-Rubbish Collection.