I- Initial Organization

I-1- Generalities. Operative System of the Front Office.
I-1-1-Room Key Management - Configuration of the Magnetic Keys.
I-1-2-PMS – Property Management Systems.
I-1-2-a-General Configuration of the Operative Systems.
I-1-2-b- Configuration of the types of rooms. 
I-1-2-c-Configuration of the Room Numbers.
I-1-2-d-Configuration of the types of fictitious rooms. Posting Master (PM). 
I-1-2-e-Configuration of the Specific Characteristics of the Rooms.  
I-2-2-f-Configuration of the Profiles.  
I-1-2-g-Configuration of the Reservations.      
I-1-2-h-Guest, agency and company Profiles. 
I-1-2-i- Accesibility to the Operative System.  

II-Telephone Area.     

III- Reservation Area.
III-1-Security Reservations.     
III-2-Guaranteed Reservations.
III-3-No Show. 
III-4-Cancellations.      
III-5-Up Grade.
III-6-Availability of Rooms.    
III-7-Individual Reservations.  
III-8- Reservations of Groups. 
III-9-Operative Organization.   
III-10- International Integrated Systems of Reservations.        

IV-Front Office Area. 

IV-1-Operation of the Area.     
IV-2-Assigement of Rooms and Check In.      
IV-3- Room Move.       
IV-4-Messages to the Guests.   
IV-5- Early Check In and Late Check Out.
IV-6- Payments, Check Out, Turnovers and Cash.      
IV-6-1-Payments          
IV-6-1-a-Account Cancellations Types.          
IV-6-1-b-Payment Directions.  
IV-6-1-c-Terms of Payment.    
IV-6-2-Check Out.
IV-6-2-1- PM control and closing (Posting Masters).   
IV-6-3-Cash.    
IV-7-Control of Room Discrepancies. 
IV-8-Operation of Groups.      
IV-9-Night Audit.         
IV-10- Manual Operative System.       
IV-11- Wake Up Calls –Wake up Services.     
IV-12-Services of Excursions. 

V- Bell Boys, Porters and Garage Attendants Areas.          
V-1-Bell Boys Area.     
V-1-a-Control of mails.
V-1-b-Organization before the arrival of groups.        
V-2-Porter.       
V-3-Garage attendant.  

VI-Guest Relations.    

VII-Guests Services.